Paramount Vacation Planners Pvt. Ltd. (Click Paramount) is an online travel, accommodation, and allied reservation service provider for its customers and agents ("End Users"). Click Paramount owns and operates the websites, http://agent.clickparamount.in and http://paramountvacation.com (collectively the "Websites"). The Websites enable End Users to make travel and accommodation-related bookings and reservations. For providing the Services (as defined herein) Click Paramount has entered into contracts/arrangements with various holiday, hotel, transport and payment gateway service providers ("Third Party Service Providers").
This privacy policy ("Privacy Policy") describes Click Paramount's policies and procedures on the collection, use and disclosure of the information provided by End Users and the Visitors (as defined herein) of the Websites (together referred to as "Users"). Click Paramount shall not use the Users' information in any manner except as provided under this Privacy Policy. Every User who accesses or uses the Websites shall be bound by this Privacy Policy.
This Privacy Policy is published in compliance of Section 43A of the Information Technology Act, 2000; Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 ("SPI Rules"); and Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. This Privacy Policy states the following: The type of information collected from the Users, including Sensitive Personal Data Or Information (as defined below); The purpose, means and modes of usage of such information; and How and to whom Click Paramount will disclose such information.
"Personal Information" is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
The SPI Rules further define "Sensitive Personal Data or Information" of a person to mean Personal Information about that person relating to: -
Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be regarded as Sensitive Personal Data or Information.
This section of the Privacy Policy applies to all Users. A condition of each User's use of and access to the Websites, Mobile Applications and to the other services provided by Click Paramount to End Users (together with the Websites, the ("Services") is his/her/its acceptance of the terms of use available at agent.clickparamount.in ("Terms of Use"), which also involves acceptance of the terms of this Privacy Policy. Any User who does not agree with any provisions of the same is required to leave the Websites and/or stop using and delete the Mobile Applications immediately.
When browsing the Websites, a User is not required to provide Personal Information unless and until such User chooses to avail or sign up for any of the Services.
Due to the communications standards on the Internet, when a User visits the Website, Click Paramount automatically receives the URL of the site from which such User came and the site to which such User is going when he/she/it leaves. Click Paramount also receives the Internet Protocol ("IP") address of each User's computer (or the proxy server a User used to access the Internet), the User's computer operating system and type of web browser the User is using, email patterns, as well as the name of User's ISP. This information is used to analyze overall Users' trends to help Click Paramount improve its Services. The linkage between User's IP address and User's personally identifiable information is not shared with third-parties without such User's permission or except when required by law or except where required to provide or facilitate the Services. Notwithstanding the above, the User acknowledges Click Paramount's right to share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
The Websites use temporary cookies to store certain data. Click Paramount does not store personally identifiable information in the cookies. Information collected by Click Paramount, by any means whatsoever, that does not personally identify the User as an individual (such as, patterns of utilization described above) is exclusively owned by Click Paramount and may be used by Click Paramount and Third Party Service Providers for the technical administration of the Websites, Mobile Applications, User administration, research and development, business development, statistical analysis and business intelligence purposes. Additionally, Click Paramount may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.
We may disclose to the third-party services certain personally identifiable information listed below:
information you provide us such as name, email, mobile phone number.
information we collect as you access and use our service, including device information, location and network carrier.
This information is shared with third party service providers so that we can:
personalize the app for you
perform behavioural analytics
A User can set or amend his/her/its web browsers to delete or disable cookies. If a User chooses to disable cookies on his/her/its computer or mobile telecommunication device, it may impair, degrade or restrict access to certain areas of the Websites or the Mobile Applications. Merely closing the web browser should ordinarily clear all temporary cookies installed by Click Paramount. However, Users are encouraged to use the "clear cookies" functionality of their browsers to ensure deletion, as Click Paramount cannot guarantee, predict or provide for the behaviour of the equipment of all the Users of the Websites.
Click Paramount may allow other companies or entities to serve advertisements to Users. These companies or entities include third party ad servers, advertisement agencies, advertisement technology vendors and research firms. Click Paramount may "target" some ads to Users that fit a certain general profile. Click Paramount does NOT use personally identifiable information to target ads. In the course of serving advertisements or optimizing the Services to its Users, Click Paramount may allow authorized third parties to place or recognize a unique cookie on the User's browser.
This Privacy Policy applies to the Websites and Services that are owned and operated by Click Paramount. Click Paramount does not exercise control over the websites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users' computer, collect data or solicit Personal Information from the Users, for which Click Paramount is not responsible or liable. Accordingly, Click Paramount does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Click Paramount guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by Click Paramount of such websites, the websites' provider, or the information on the website. Click Paramount encourages the Users to read the privacy policies of such websites.
When a User visits or uses the Websites by or through a mobile device, Click Paramount may access, collect, monitor and/or remotely store "location data," which may include global positioning system coordinates (e.g. latitude and/or longitude) or similar information regarding the location of the mobile device. Location data does not collect or share any personally identifiable information about the User.
Click Paramount may keep records of telephone calls received from and made to Users for the purpose of administration of Services, research and development, business development or for User administration.
The Websites may enable Users to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Click Paramount hereby expressly disclaims any liability for any misuse of such information that is made available by Users in such a manner, neither does Click Paramount warrant or guarantee any such data or communication.
Click Paramount does not collect information about the Users of the Websites from other sources, such as public records or bodies, or private organisations, save and except for the purposes of registration of the End Users.
Click Paramount may choose to conduct contests and surveys to collect relevant information about the Users' preferences. These surveys and contests are optional and if the User chooses to respond, his/her/its responses will be kept anonymous. The demographic information that the User provides in the registration process and through any surveys or contests is used to help Click Paramount improve its services to meet the needs and preferences of Users.
Click Paramount does not knowingly collect personal data from children (Only persons above the aged of 18 shall be permitted to use the Services as provided in the Terms of Use).
Click Paramount has implemented industry standard security policies, rules and technical measures to protect the personal data that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. It is expressly stated that Click Paramount shall not be responsible for any breach of security or for any actions of any third parties that receive Users' personal data or events that are beyond the reasonable control of Click Paramount including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
Click Paramount will not disclose any Personal Information to governmental institutions or authorities unless such disclosure is requisitioned under any law or judicial decree or when Click Paramount, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.
Click Paramount may share/use Personal Information provided by Users with its subsidiaries and Third Party Service Providers for the purposes of,
(i) enabling Users to enjoy the Services,
(ii) detecting and preventing identity theft, fraud and other potentially illegal acts,
(iii) correlating related or multiple accounts to prevent abuse of the Services, and facilitating joint or co-branded Services requested by Users, where such Services are provided by more than one corporate entity.
Click Paramount may also disclose or transfer the personal and other information provided by the Users, to any thirty parties as part of a reorganization or a sale of the assets of a Click Paramount corporation division or company. Any third party to which Click Paramount transfers or sells its assets will have the right to continue to use the personal and other information that Users provide to Click Paramount.
All Click Paramount employees and data processors, who have access to, and are associated with the processing of Sensitive Personal Data or Information provided by Users, are obliged to respect the confidentiality of every User's Sensitive Personal Data or Information.
The Users acknowledge that this Privacy Policy is part of the Terms of Use and unconditionally agree that becoming a User of the Websites, Mobile Applications and its Services signifies their assent to this Privacy Policy. The User's visit to the Websites, any dispute over privacy is subject to this Privacy Policy and Terms of Use. Click Paramount may update this privacy policy at any time, with or without advance notice. In the event there are significant changes in the way Click Paramount treats User's personally identifiable information, Click Paramount will display a notice on the Websites, Mobile Application or send Users an email, as provided for above. Unless stated otherwise, Click Paramount's current privacy policy applies to all information that Click Paramount has about Users and their account (if applicable). Notwithstanding the above, Click Paramount shall not be required to notify the Users of any changes made to the privacy policy. If a User uses the Websites after notice of changes have been sent to such User or published on the Websites, such User hereby provides his/her/its consent to the changed practices.
No Sensitive Personal Data or Information is automatically collected by Click Paramount from any visitors of the Websites who are merely perusing or browsing the Websites ("Visitor").
Nevertheless, certain provisions of this Privacy Policy are applicable to Visitors, and Visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave the Websites immediately.
A User will not merely be a Visitor if the User has willingly submitted any personal data or information (including phone numbers, email ids, responses to surveys, etc.) to Click Paramount through any means, including email, post, telephone calls, telephonic messaging or through the registration process on the Websites on your mobile telecommunications device. All such visitors will be deemed to be and will be treated as, End Users for the purposes of this Privacy Policy, and in which case, all the statements in this privacy policy apply to the User.
If you, as a Visitor, have inadvertently browsed any other pages of the Websites prior to reading the privacy statements set out herein, and you do not agree with the manner in which information is obtained, stored or used, merely quitting this browser application should ordinarily clear all temporary cookies installed by Click Paramount. All visitors, however, are encouraged to use the "clear cookies" functionality of their browsers to ensure such clearing/deletion, as Click Paramount cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Websites.
All the statements in this Privacy Policy apply to all End Users, and all End Users are therefore required to read and understand the privacy statements set out herein prior to submitting any Sensitive Personal Data or Information to Click Paramount, failing which they shall be required to leave the Websites.
End Users may make or confirm bookings through the Websites. Unregistered End Users using the Websites can make/confirm bookings by providing their name and phone number. However, in order to have access to all the features and benefits on the Websites, End Users must first create an account on the Websites. To create an account on the Websites, the End User may be required to provide the following information, which such End User recognizes and expressly acknowledges to be Personal Information allowing others, including Click Paramount, to identify the Username, User ID, email address, country, home and office address, ZIP/postal code, age, phone number, password, GSTIN (in case of agency) chosen by the End User, valid financial account information, etc. Other information requested on the registration page, including the ability to opt for receiving promotional offers from Click Paramount, is optional. Click Paramount may, in future, include other optional requests for information from the End User to help Click Paramount to customize the Websites to deliver personalized information to the End User. Without the End User's consent, Click Paramount will not share, rent or sell any Personal Information to third parties in any way other than what is disclosed in this privacy policy.
Where a User used the Services for making bookings for persons other than himself/herself/itself; the User shall confirm and represent that each of such persons shall be deemed to have agreed and authorized the User to disclose their Personal Information to Click Paramount.
Click Paramount may require the End User to pay for the Services with a credit card, wire transfer, debit card or cheque. Click Paramount will collect such End User's credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the End User through the authentication process. The End User's credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the industry standard degree of care as per current technology. The End User is advised, however, that Internet technology is not completely safe and User should exercise discretion on using the same.
The End User acknowledges that all the information provided to Click Paramount by the End User, including Personal Information, is voluntary. The End User has the right to withdraw his/her/its consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, but please note that withdrawal of consent will not be retroactive.
If an End User has inadvertently submitted any information to Click Paramount prior to reading this Privacy Policy, and does not agree with the manner in which such information is collected, stored, or used, then the End User may access, modify, correct and eliminate the data about him/her/it which has been collected pursuant to his/her/its decision to become an End User. If the End User updates any of his/her/its information, Click Paramount may keep a copy of the information which such End User originally provided to Click Paramount in its archives for uses documented herein. Click Paramount takes the End User's rights seriously and encourages the End User to use them if the End User deems this to be appropriate. The End User may exercise these rights by emailing Click Paramount at cp@pvppl.in.
Click Paramount may communicate with End Users through emails, notices posted on the Websites, text, and other forms of messaging. An End User can change his/her/its email and contact preferences at any time by logging into their account on the Websites and changing their account settings.
The End Users' personally identifiable information they choose to provide on the Websites is used to help the Users describe/identify themselves. Additionally, Click Paramount may choose to conduct contests and surveys to collect relevant information about the End Users' preferences. These surveys and contests are optional and if an End User chooses to respond, his/her/its responses will be kept anonymous. The demographic information that Click Paramount collects in the registration process and through any surveys or contests is used to help Click Paramount improve its Services to meet the needs and preferences of the End Users.
3.1. As part of the registration process, Click Paramount may collect the following Personal Information from End Users
(i) name,
(ii) gender,
(iii) age,
(iv) contact information including favourite locations including home address and office address, email address and mobile number,
(v) password chosen by the End User,
(vi) demographic information such as postal code, preferences, interests, etc.
(vii) information regarding the type of cell phone used, and
(viii) other information as the End User may provide.
(viii) GSTIN (in case of a B2B used)
3.2.This information specified in clause 3.1 above is collected on the registration form for several reasons including but not limited to,
(i) personal identification,
(ii) to facilitate travel, accommodation and allied reservations offered by Click Paramount,
(iii) to allow Click Paramount to contact the User for customer service purposes, if necessary,
(iv) to customize the content of the Websites to meet specific needs of the User, and/or
(v) to make improvements to the Websites
3.3. In addition, the email address provided by the User will be used to confirm his/her/its new registration and each transaction that is initiated. As a member of Click Paramount, the End User may also receive updates about special offers, new services, and other noteworthy events. However, you may, at any time, choose to no longer receive such types of emails. For further details, please refer to the Clause 4 of this Privacy Policy.
3.4. All the information listed in Clause 3.1 of this privacy policy ("End User Information") is maintained by Click Paramount in electronic form on online servers/clouds systems and shall be accessible by certain employees of Click Paramount as mentioned below. End User Information may also be converted to physical form from time to time. Regardless of the manner of storage, Click Paramount will keep all End User Information confidential, and will only disclose End User Information to the persons mentioned below:
Its employees on a need-to-know basis. All Click Paramount employees and data processors, who have access to, and are associated with the processing of Sensitive Personal Data or Information, are obliged to respect the confidentiality of every End User's Sensitive Personal Data or Information.
Third Party Service Providers to the extent necessary to provide the End Users with the Services. Click Paramount may provide the Personal Information to Third Party Service Providers who work on behalf of or with Click Paramount to provide End Users with the Services, to help Click Paramount communicate with End Users or to maintain the Websites and the Mobile Applications. Generally the Third Party Service Providers do not have any independent right to share this information, however certain service providers who provide services on the Websites, including the providers of online communications services, will have rights to use and disclose the Personal Information collected in connection with the provision of these services in accordance with their own privacy policies.
Notwithstanding the above, Click Paramount shall not be responsible for any breach of security or for any actions of any third parties that receive Users' personal data or events that are beyond the reasonable control of Click Paramount including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
4.1. The subsidiaries and Third Party Service Providers with whom Click Paramount may share Personal Information provided by Users are not permitted to market their own services or send promotional e-mails to Users. Click Paramount provides all Users with the opportunity to opt-out of receiving non-essential, promotional, or marketing-related communication from itself or its partners. These settings can be found on Web sites.
4.2. If a User wishes to remove his/her/its contact information from all Click Paramount lists and newsletters, the User can click on the "unsubscribe" link or follow the instructions in each e-mail message. Alternatively, the User can contact Click Paramount at cp@pvppl.in. Click Paramount reserves the right to limit membership based on the availability of contact information. All Users will be notified by email prior to any actions taken.
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